IMPROVING THE QUALITY OF SERVICE IN THE READING ROOMS OF HANOI OPEN UNIVERSITY’S LIBRARY

Abstract

In the library operation cycle, serving readers is the last stage. The library can fully self-assess its performance by assessing the quality of service to readers. In this article, the author mentions issues related to the benefit of readers in the library reading rooms. It is essential to focus on improving the quality of customer service and the importance of librarians in managing and disseminating information sources and databases in the era of information explosion and the development of digital libraries. The article points out the advantages, difficulties and limitations directly affecting the service of readers and improving the quality of serving readers. On that basis, propose solutions and recommendations to help readers in the reading rooms of Hanoi Open University’s library and to develop and attract readers to the library more to create the reading culture at Hanoi Open university.