ENHANCING DIGITAL SKILL TRAINING’S QUALITY AT UNIVERSITIES TO IMPROVE EMPLOYEE JOB PERFORMANCES IN VIETNAM’S INSURANCE COMPANIES
DOI:
https://doi.org/10.59266/houjs.2024.441Từ khóa:
insurance training’s quality, insurance employees’ job performances, Vietnam’s insurance companies, digital skillsTóm tắt
The worldwide digital transformation has greatly driven the insurance industry to change the way of working to gain a competitive edge. Many insurance companies have focused on providing key skills needed for employees to meet the changing requirements of the labor force. Employees should be equipped with not only professional knowledge, career qualities, and soft skills but also digital capacities to serve customers with the best insurance products. This study aims to identify the impacts of training quality on employee job performance in Vietnam's insurance companies regarding digital skills to meet the digital economy's demands. To achieve the study's objectives, the online survey questionnaire was used to gather data on the impacts of training quality on employees' job performances regarding digital skills with the participation of 240 respondents from 3 insurance companies and three universities in Vietnam. The findings demonstrate a positive correlation between digital skills training and insurance employee’s job performances. The study findings will be helpful for universities training occupational insurance in Vietnam to enhance higher education quality and produce a digital workforce for insurance companies in digital transformation and international integration.
Tài liệu tham khảo
[1]. R. Anitha, M. A. Kumar, A study on the impact of training on employee performance in private insurance sector, Coimbatore district. International Journal of Management, (2016).
[2]. M. Barak, Are Digital Natives Open to Change? Examining Flexible Thinking and Resistance to Change. Computers & Education, 121, 115–123, (2018).
[3]. S. Carretero, R. Vuorikari, Y. Punie, Towards a tool for assessing digital competence based on the European Digital Competence Framework for Citizens: a mapping of instruments for assessing digital competence. European Union. Unpublished report, (2016).
[4]. S. Carretero, R. Vuorikari, Y. Punie, The digital competence framework for citizens with eight proficiency levels and examples of use. Luxembourg: Publications Office of the European Union, (2017).
[5]. A. E. Daulay, H. Harianto, Z. Asikin, Improving Employee Performance Effectiveness Strategy In Implementing Hybrid Working At Switching Service Companies. Eduvest-Journal of Universal Studies, 4(5), 4091-4103,
(2024).
[6]. A. Folea, O. Folcut, Analysis of the Digital Skills in the EU Labor Market. A Case Study of the Banking Sector. European Journal of Economics and Business Studies, 5(2), 66– 78. (2019).
[7]. T. N. Hohlfeld, A. D. Ritzhaupt, K. Dawson, M.L. Wilson, An examination of seven years of technology integration in Florida schools: Through the lens of the Levels of Digital Divide in Schools. Computers & Education, 113, 135-161,
(2017).
[8]. B. Kajwang, Importance of education and skills on performance of insurance sector. Journal of Strategic Management, 7(1), 13-21, (2022).
[9]. D. Leahy, D. Wilson, Digital skills for employment. In Key Competencies in ICT and Informatics. Implications and Issues for Educational Professionals and Management: IFIP WG 3.4/3.7 International Conferences, KCICTP and ITEM 2014, Potsdam, Germany, (2014).
[10]. S. D. Lestari, F.M. Leon, S. Widyastuti, N. A. Brabo, A.H.P.K. Putra, Antecedents and consequences of innovation and business strat- egy on performance and competitive advantage of SMEs. The Journal of Asian Finance, Economics and Business, 7(6), 365- 378, (2020).
[11]. I. S. Lingga, Analyzing the Importance of User Competency to the Effectiveness of Accounting Information System in Banking Sector. Proceedings of the 3rd Asia Paci c Management Research Conference APMRC 2019, Paris: Atlantis Press, pp. 117–122, (2020).
[12]. P. Lintzeris, T. Karalis, Towards an inclusive skills typology. European Journal of Social Sciences Studies, (2020).
[13]. T. S. Love, Z. J. Love, K. S. Love,
Better practices for recruiting T&E teachers. Technology and Engineering Teacher, 76(1), 10–15, (2016).
[14]. M. Oberländer, A. Beinicke, T. Bipp, Digital Competencies: A Review of the Literature and Applications in the Workplace. Computers & Education, 146, 103752, (2020).
[15]. M. Oberländer, A. Beinicke, T. Bipp, Digital Competencies: A Review of the Literature and Applications in the Workplace. Computers & Education, 146, 103752, (2020).
[16]. M. Oberländer, T. Bipp, Do digital competencies and social support boost work engagement during the COVID-19 pandemic. Computers in human behavior, 130, 107172, (2022).
[17]. O. Özkan, C. Sungur, Ö. Özer, Investigation of cyberchondria level and digital literacy on women in Turkey. Journal of Human Behavior in the Social Environment, 1-13. (2021).
[18]. OECD, Economic Commission for Latin America and the Caribbean, CAF Development Bank of Latin America, & European Commission. Latin American economic outlook 2020: Digital transformation for building back better. OECD Publishing, Paris, (2020).
[19]. E. Reinsfield, K. Lee, Exploring the technology teacher shortage in New Zealand: the implications for quality teaching and learning. International Journal of Technology and Design Education. 1-10, (2021).
[20]. N. A. Raji, D. A. Busson-Crowe,
E. J. Dommett, University-Wide Digital Skills Training: A Case Study Evaluation. Education Sciences, 13(4), 333, (2023).
[21]. A. Seifert, S. R Cotten, B. Xie, A Double Burden of Exclusion? Digital and Social Exclusion of Older Adults in Times of COVID-19. The Journals of Gerontology: Series B, 76(3), (2021).
[22]. J. Silalahi, F. A. Safrin, The Influence of Hard Skills, Soft Skills, and Work Experience on Employee Performance. Study at PT Langkat Nusantara Kepong, Indones. J. Adv. Res., vol.3, no.4, pp.441–454, (2024).
[23]. The European Commission. OECD Regional Development Studies Applying the Degree of Urbanization. A Methodological Manual to Define Cities, Towns and Rural Areas for International Comparisons. OECD Publishing, (2021).
[24]. E. Van Laar, A. J. A. M. Van Deursen, J. A. G. M. Van Dijk, J., De Haan, Measuring the Levels of 21st-Century Digital Skills among Professionals Working within the Creative Industries: A Performance-Based Approach. Poetics, 81, 101434, (2020).
[25]. Y. Yosiana, A. Hermawati, M. H. Mas’ud, The analysis of workload and work environment on nurse performance with job stress as mediation variable. Journal of Socioeconomics and Development, 3(1), 37-46, (2020).
[26]. L. Zhang, R. A. Carter, L. Bloom, D. W. Kennett, N. J. Hoekstra, S. R. Goldman, J. Rujimora, Are Pre-Service Educators Prepared to Implement Personalized Learning: An Alignment Analysis of Educator Preparation Standards. Journal of Teacher Education, 75(2), 219–235, (2024).
